Tidio
About TidioTidio is an all-in-one customer experience platform that combines live chat, AI-driven chatbots, and multichannel support to help businesses engage visitors in real-time. It specializes in conversational sales by integrating with major e-commerce platforms to convert visitors into customers through automated and human interaction.
What is Tidio?
Tidio is an all-in-one customer experience platform that bridges the gap between businesses and their visitors through real-time engagement and intelligent automation. At its core, it combines live chat, AI-driven chatbots (Lyro), and a multichannel helpdesk into a single, intuitive dashboard. Unlike traditional support tools that can feel disconnected, Tidio focuses on “conversational sales,” allowing small to medium-sized businesses to not only resolve support tickets but also proactively convert visitors into customers by tracking their behavior and intervening at the perfect moment.
Key Features of Tidio
- Lyro AI Agent: A conversational AI (powered by Claude LLM) that automatically answers up to 70% of customer queries using your website’s data.
- Visual Flow Builder: A no-code, drag-and-drop interface to create custom automation paths for lead generation, abandoned cart recovery, and more.
- Multichannel Shared Inbox: Consolidates messages from Live Chat, Email, Instagram, Facebook Messenger, and WhatsApp into one view.
- Live Visitors List: Allows you to see who is on your site in real-time, what pages they are viewing, and where they are located.
- Ecommerce Integrations: Deep, native connections with Shopify, Wix, and WooCommerce that let agents see customer carts and order history directly in the chat.
Who Can Use Tidio?
- E-commerce Owners: Particularly those on Shopify or WooCommerce looking to reduce cart abandonment.
- Small to Mid-sized Businesses (SMBs): Teams that need 24/7 support coverage without hiring a massive night shift.
- Customer Support Teams: Agencies or service providers who need a unified ticket management system.
- Marketing Professionals: Those focused on lead qualification and proactive visitor engagement.
Why is it Better Than Its Competitors?
- Speed of Implementation: While competitors like Intercom or Zendesk require days of setup, Tidio can be fully operational in under 15 minutes.
- E-commerce Specificity: Its ability to peek into Shopify carts and manage orders from the chat window is a significant advantage over generic chat tools.
- Lower Barrier to AI: Tidio makes AI accessible; you don’t need a developer to train Lyro, you simply point it at your URL or FAQ.
- Freemium Value: Its free tier is exceptionally generous, offering more “billable” interactions than many “pro” versions of smaller competitors.
Tidio is a high-performance customer service suite designed to humanize the digital shopping experience. It serves as a 24/7 virtual storefront assistant that never sleeps, using a mix of human expertise and machine intelligence to ensure no lead is ever dropped. By integrating seamlessly with major web platforms, it provides businesses with a God-view of their traffic, enabling them to chat with customers, automate routine FAQs, and manage tickets across five different social channels simultaneously.
2013
San Francisco, California
Private
Founded in 2013 and headquartered in Poland, Tidio LLC has grown into one of the most trusted names in the customer service software industry. With a presence on over 300,000 websites globally, the company is known for its “customer-first” philosophy, frequently updating its platform with cutting-edge AI features. They are highly rated on platforms like G2 and the Shopify App Store for their responsive technical support and commitment to making enterprise-level automation accessible to small business owners.
Starter
$29
MonthlyGrowth
$59
MonthlyPlus
$749
MonthlyPremium
Custom
Does Tidio use ChatGPT?
No, Tidio’s Lyro AI uses Claude (by Anthropic), which is fine-tuned for safer, more factual customer support interactions.
Can I use Tidio on my mobile phone?
Yes, Tidio offers highly-rated apps for both iOS and Android so you can chat with customers on the go.
What is a billable conversation?
It is a unique interaction where a human agent sends at least one message. AI-only chats don’t count toward this human limit.
Is it hard to install?
No. It usually involves a simple one-click plugin installation or a single line of JavaScript code.
Does Tidio slow down my website?
No, Tidio uses an asynchronous script, meaning it loads after your site’s main content to ensure no impact on SEO or speed.
Can I use it in multiple languages?
Yes, Tidio supports over 30 languages and can automatically translate conversations in real-time.
Tidio occupies the sweet spot of the market, it’s powerful enough to support a million-dollar Shopify store yet simple enough for a local bakery to manage. While its pricing can become complex with various add-ons, its AI-first approach significantly lowers the operational cost per ticket for growing brands.
Pros
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Incredibly fast setup with a very low learning curve.
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Native Shopify integration is arguably the best in the industry.
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Lyro AI is highly accurate and requires zero coding to train.
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Clean, modern UI that agents actually enjoy using.
Cons
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Add-ons (like extra AI conversations) can make the monthly bill unpredictable.
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The free plan limits the number of unique conversations per month.
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Advanced reporting is locked behind higher-tier paid plans.
Final Verdict
Tidio is the gold standard for small-to-medium e-commerce businesses that want to look professional without the “enterprise” price tag. If you use Shopify and want to automate 70% of your support overnight, there is no better tool on the market.
CA Tushar Makkar
